Groups and High-Performance Teams

Abstract Today’s leaders face many challenges in the creation of a high-performing team. Effective leaders are able to assemble a high-performance team with good hierarchical balance, measurable and attainable goals, and appropriate communication expectations across the team. They promptly address conflict resolutions and break down all physical barriers in managing multi-city offices and dispersed employees. By paying close attention to team demographics and diversity, good leaders will establish a solid group foundation which will result in a high-performance team.Groups and High-Performance Teams There are many factors that affect a team’s behavior and overall performance. Group demographics and diversity can ultimately play a key role in the success or failure of any team. This paper will identify some of the challenges that today’s leaders face in turning a group into a high-performance team, and the impact of demographic characteristics and cultural diversi ty on group behavior. Groups vs. Teams As defined by Schermerhorn (2005), â€Å"A group is a collection of two or more people who work with one another regularly to achieve common goals.An effective group is one that achieves high levels of task performance, member satisfaction, and team viability. † Teams on the other hand, are usually time-limited groups that get together to achieve a common purpose. â€Å"An essential criterion of a true team is that the members feel ‘collectively accountable’ for what they accomplish. † (Schermerhorn, 2005). The manager or team leader must remember the importance of the team members’ ability to associate themselves with a group identity and begin to form an attachment to their teammates. The fact is that it takes a lot more work to build a well-functioning team than simply assigning members to the same group and then expecting them to do a great job. † (Shcermerhorn, 2005). Team Identity Setting a teamâ₠¬â„¢s identity is one of the first steps a manager must take in forming a high-performing team. As we often witness in the sports world, a team’s identity can help to rally team members and build camaraderie amongst its members. The same approach holds true in a business setting. Computer Weekly (2004) reports, â€Å"The project start process can also be used to build team identity and build psychological attachment between members. (p. 24). This psychological attachment will serve as the foundation upon which the team is built and will affect the team’s overall performance. According to Turk (2005), â€Å"As the project manager you need to build a staff that can get the job done. You need the right mix of expertise, creativity, flexibility, enthusiasm, and experience. † ( p. 30). These key attributes will work to motivate other team members and assist the manager in establishing the appropriate balance to the team. Team Diversity When forming effective teams, managers must consider team synergy an important goal, and diversity plays a major role.Managers should strive to create the appropriate balance between workers and their personality types. As Martinette (2005) points out, â€Å"Work groups and teams that have too many people of one type or another soon find themselves out of balance. † (p. 117). â€Å"For good problem solving and decision making, you need a diversity of personality types. † (Hill, 2005, p. 37). Striking the proper team balance is important and balance does not mean people with a background and disposition just like the boss. Many types of diversity are to be expected on any team, and can be the source of many differences of opinion.Age, gender, ethnicity, and personality differences can affect the team’s cohesiveness, or non-cohesiveness as may be. Obviously, with a diverse group the possibilities of conflict increase, but so do the possibilities of a greater outcome. Hill (2005) gives us an ex ample, â€Å"Meetings are more raucous and consensus is harder to achieve. But these arguments often spark new ideas. As a result, the company is constantly spawning and sculpting new innovations in a way the old team never did. † (p. 38). Differences in world view can create dynamic conversations and results, if the team can learn how to effectively deal with conflict.According to D Andrea-O Brien and Buono (1996), â€Å"True team learning is the ability of members to†¦ build on their knowledge so that their collective knowledge enables them to continually improve team†¦ performance as well as to discover, develop and implement completely new ways of doing business (p. 1). Demographics Managing remote employees is a growing challenge for many of today’s leaders. It is not just about managing employees at satellite offices; it is also managing telecommuters who work a certain number of days from their home offices.A manager needs to understand the complexiti es of managing a virtual team and communicating across the boundaries of time zones, organizations and cultures. Good communication practices as well as building personal relationships are both key to working with remote employees. As Pauleen (2003) states, â€Å"Effective communications is a key to successful virtual teams, and one of the keys to effective communications is how well team members are able to build and maintain their personal relationships. † (p. 229).Video conferencing works well and provides a company’s employees with a visual link that serves to backfill for the lack of face-to-face communications that employees would have if they were collocated. Trust and Motivation An important goal for managers, in addressing and monitoring a team’s behavior, is to develop the trust of his or her team members. Employees that trust one another will often be motivated to go the extra mile in meeting and exceeding team objectives. Team motivation is extremely important because it makes the team more effective.Stephen Covey (1989) states: â€Å"Unclear expectations in the area of goals also undermine communication and trust. † (p. 194). If goals seem unachievable, it could affect the teams buy-in to the whole process. Giving, receiving and being responsive to feedback should be a fundamental part of the team process. Conflict According to DeJanasz, Dewd and Schneider (2001), â€Å"Conflict is any situation in which there are incompatible goals, cognitions, or emotions within or between individuals or groups that lead to opposition or antagonistic interaction. † (p. 243).Conflict among team members is inevitable and desirable, because â€Å"conflict in itself is not the problem. It is, rather, our reactions to it that determine the impact, and causes us to characterize it as a negative experience. † (Porter, 2005, p. 1). It should be anticipated that the team will disagree, and therefore, conflict should be considered a part of the process. â€Å"In fact, if we define conflicts as simply differences of opinion, this is exactly what we want to happen. In bringing together a diverse group of experts, we expect and want these differences to surface because, in the end, we expect a better outcome or result. (The Team, p. 171). If everyone agreed, there would be no reason to team up to resolve a situation, or to come up with new ideas. Teams are developed for a specific purpose, and diverse opinions, ideas, and perspectives will make the team most effective. Conclusion Team diversity and demographics play a key role in determining the success or failure of any team. An appropriate understanding and acceptance of a diverse group will benefit the organization through innovative and diverse ideas. â€Å"Of course, that doesn’t mean you should go out of your way to hire people you don’t like.While a certain measure of conflict is healthy, too much conflict can be destructive. † (Hil l, 2005, p. 39). Paying close attention to team identity, trust, diversity, motivation and conflict resolution will go a long way in paving the road for a successful team outcome. Employees will appreciate that their leadership cares about these issues and will reward the team with their best efforts in meeting goals, which results in a high-performance team. References Computer Weekly. (2004, June). Plan your web project milestones. Computer Weekly. 4-54. Retrieved October 8, 2005 from Business Source Premier database. Covey, Stephen R. (1989). The Seven Habits of Highly Effective People: Powerful Lessons in Personal Change. New York: Fireside. D Andrea-O Brien, Charlene & Buono, Anthony F. (1999, Summer). Building effective learning teams: Lessons from the field. S. A. M. Advanced Management Journal, 61(3), 1-6. Retrieved September 23, 2005, from ProQuest database. DeJanasz, Dewd & Schneider. (2001). Conflict: Sources and solutions. Interpersonal Skills in Organizations. Universit y of Phoenix Custom Edition e-text]. McGraw-Hill Companies. Retrieved October 3, 2005, from University of Phoenix, rEsource, GEN 300 – Skill for Professional Development Course Web site: https://ecampus. phoenix. edu/secure/resource/resource. asp. Hill, Dee. (2005, November). Dealing with diversity. Inc. , 27(11), 37-40. Retrieved January 13, 2006, from Academic Search Premier Database. Martinette, Jr. ,C. V. (2005, April). Leadership and Balance. Fire Engineering, 158, 117-126. Retrieved October 8, 2005 from Academic Search Premier database.Pauleen, David J. (2003, Winter). An Inductively Derived Model of Leader-Initiated Relationship Building with Virtual Team Members. Journal of Management Information Systems, 20, 227-256. Retrieved October 7, 2005 from Business Source Premier database. Porter, Sheila, J. D. Managing Conflict in Learning Teams. [University of Phoenix Custom Edition e-text]. Retrieved September 28, 2005, from University of Phoenix, rEsource, GEN 300  œ Skills for Professional Development Course Web site: https://ecampus. phoenix. edu/secure/resource/resource. asp.Schermerhorn, Jr. J. R. , Hunt, J. G. , and Osborn, R. N. (2005). Organizational Behavior (9th ed. ) Wiley. Hoboken, NJ. The Team Working Together. Chapter 12. [University of Phoenix Custom Edition e-text]. Retrieved September 26, 2005, from University of Phoenix, rEsource, GEN 300 – Skills for Professional Development Course Web site: https://ecampus. phoenix. edu/secure/resource/resource. asp. Turk, Wayne. (2005, May/June). Quality Management – A Primer. Defense & AT-L, 34, 30-33. Retrieved October 7, 2005 from Business Source Premier database.

Jefferson vs. Hamilton: Confrontations That Shaped a Nation

April 13, 1743 Albemarle County in the English colony of Virginia was the start of an American historical giant. Thomas Jefferson was born in affluence to his father, Peter Jefferson, a rising young planter in the Virginia colony, and his mother, Jane Randolph, who held a high status within the colony as well. Due to his father’s prosperity Jefferson was afforded the absolute best in the ways of education, starting with private tutors at the age of five, then moving on to learn how to read Greek and Roman in there original text and finally taking his studies to the College of William and Mary in Williamsburg which he would say is â€Å"†¦what probably fixed the destinies of my life†¦Ã¢â‚¬  pg 5. On the other side of the spectrum, a few years later another huge American historical figure is born. Presumably on January 11, 1755, Alexander Hamilton the bastard son of his father, James Hamilton, a Scotsman of a well-known family but never flourished on his own, and his mother, Rachel Fawcett Lavien, who had left her husband, John Lavien, to live with James Hamilton. There is very little said about Hamilton’s early life just that his father â€Å"drifted away† and his mother passed in 1768. Lacking wealth, Hamilton’s educational opportunities in his young life were nonexistent, this is not to say though that his youth was wasted it was here that he gained a vast knowledge of business and finance that he would later use in his service to President George Washington. Even in their early lives it was easy to see the great dissimilarities between these two patriarchs, now I will discuss further more issues that Jefferson and Hamilton shared some differences of opinions. During the Philadelphia convention of 1787, which we now refer to as the Constitutional Convention, James Madison, representative from Virginia, in his notes of Hamilton’s lengthy speech on June 18, 1787 he writes, â€Å"Mr. Hamilton, had been hitherto silent on the business before the Convention†¦Ã¢â‚¬  pg 17 Madison had added it to Hamilton’s character to be so, suggesting that it was out of respect of the men who were superior in age, abilities, and experience to him, but also making it clear that the matters before the convention were far too important for Hamilton to remain that way. Hamilton expressed dissatisfaction with both of the plans brought forward to the convention. The Virginia plan, which was a proposal to completely abandon the Articles of Confederation, and replace it with a bicameral national legislature, an executive branch selected by the legislature, a judiciary, and a council of revision with the power veto, and the New Jersey plan, which suggested to keep the Articles of Confederation, but revise it to give Congress the power to tax, regulate commerce, and choose plural executive and members of a supreme court. Hamilton felt both these plans lacked a strong central government. He was specifically displeased with the New Jersey plan â€Å"being fully convinced† Madison writes â€Å"that no amendment of the Confederation, leaving the States in possession of their Sovereignty could possibly answer the purpose. † pg 18-19. He feared that either of these plans would leave the newly founded country weakened and â€Å"†¦would ultimately destroy the confederation†¦Ã¢â‚¬  pg 20. Finally, though Hamilton would given the federal government more power, he supported what was to be and is now the Constitution of the United States of America and he became one of its leading supporters during the ratification process. Though Jefferson was unable to join the convention due to his duties in France as the United States Minister, he learned of its resolution in November 1787, from a copy sent to him by John Adams. After receiving a letter from Madison explaining the proceedings of the convention he articulated his likes and dislikes of the Constitution. Jefferson liked â€Å"the organization of the government into legislative, Judiciary and Executive† pg 23 and the powers given to each branch. Among his dislikes, the greatest seeming to be â€Å"†¦the omission of a bill of rights providing clearly and without the aid of sophisms†¦Ã¢â‚¬  pg 23 the freedoms he felt inalienable to the human race. During the French Revolutionary war in 1789, Jefferson and Hamilton found each other on opposing sides once again. Jefferson felt that while the violence in the revolt was deplorable but he â€Å"†¦would have seen half the earth desolated. † pg 109 than to see the cause of liberty fail, feeling that â€Å"the liberty of the whole earth was depending on the issues of the contest. pg 109. While Hamilton, disagreed almost wholly on Jefferson’s justification for the violence in France. He â€Å"as a friend to mankind and to liberty†¦Ã¢â‚¬  pg 106-107 rejoiced in the efforts made by Marquis de Lafayette, General of the French Revolutionary National Guard and after serving with Hamilton in 1781 a friend of his as well, but feared the steps in motion t o gain the freedom that Lafayette and all of France desired. It was said that Hamilton never commented on the French revolution without it bringing the â€Å"horror,† â€Å"abhorrence,† and â€Å"repulsion† to his mind. In the presidential election in 1800, Hamilton not being a native born citizen could never run for the presidency, but this didn’t stop him from doing a lot of work in the background to protect his big government federalist views. When he first learned of the federalist’s loss in New York he wrote a letter to Theodore Sedgwick urging him and the other federalists in the legislature â€Å"to support Adams and Pinckney, equally†¦Ã¢â‚¬  pg 130 feeling that it was their only shot at a federalist for president. Hamilton went as far as to contact John Jay, federalist and the current governor of New York, to call a special session of the federally run legislature knowing that there were many objections to this proposal but feeling that â€Å"†¦the reasons for (the special session) outweigh the objections† pg 131. When it came time to vote the results ended as Jefferson 73, Burr 73, Adams 65, Pinckney 64, and John Jay 1. Hamilton now had a much different fight to make, while Jefferson was less than desirable as a candidate, Aaron Burr was an unthinkable choice in Hamilton’s mind. Knowing now that it either was going to be Burr or Jefferson, Hamilton started contacting people persuading them to vote Jefferson over Burr because â€Å"†¦Jefferson is to be preferred. He is by far not so dangerous a man and he has pretensions to his character. † pg 133. In April 1802, Spain had retroceded Louisiana to France, giving the French a valuable spot on the continent with the Mississippi river connecting the south U. S. to the rest of the commercial U. S. The big turning point was in October of 1802 when Spain invalidates the United States use of the ports on the river. Jefferson seemed to be very torn by this predicament having been the U. S. minister to France a few years previously saying â€Å"this is not a state of things we seek or desire. † pg 159. On April 30, 1803 James Monroe, a diplomat to France, left prepared to offer France up to fifty million livres, upon arrival he and Robert R. Livingston initialed an agreement that ceded all of Louisiana to the United States for $15 Million, the settling of which is looked on as the peak of Jefferson’s first term as president. Hamilton had a lot to say about this purchase feeling that Spain’s â€Å"†¦direct nfraction of an important article of (Spain and the U. S. ’) treaty†¦Ã¢â‚¬  pg 164 was a call for war and â€Å"†¦should we have thought it advisable to terminate hostilities by a purchase, we might then have done it on almost our own terms†¦Ã¢â‚¬  pg 164. In 1798 Congress was well on the way to signing into law two acts that they felt at the t ime were for internal security of the U. S. The naturalization act and a sedition act, the idea behind the naturalization act was the president reserved the right to deport any resident alien he deemed dangerous, or if the U. S. was at war with an alien’s home country. The sedition act made it a crime to combine, conspire or to oppose any lawful measure of the government, it also made it punishable to write, say, or publish anything to defame the president, Congress or the government of the U. S. Jefferson saw these acts as a slap in the face to the constitution feeling like it was â€Å"an experiment on the American mind to see how far it will bear an avowed violation of the constitution. † pg 115. Hamilton felt just a strongly about these acts in his letter to Theodore Sedgwick he asks â€Å"What, My Dear Sir, are you going to do with Virginia? pg 118 after he learns of Virginia’s protest to the acts. He felt as congress did that the acts were for the best of the country feeling that the government â€Å"†¦will not be the dupes of an insidious plan to disunite the people of America†¦Ã¢â‚¬  pg 119. To say that Jefferson and Hamilton were diametrically opposed on all subjects some would say is an over simplification, whil e the two disagreed on many topics there were also many things that they could come together in agreement on. The biggest example was the way both men looked at the Constitution, not to say that it was perfect in either man’s eyes but it was definitely an area where they came to a very nice compromise with each other’s beliefs about how this country should be run. Both of these men fought hard and struggled against opposing views to make this country what it is today, there is no telling what our present would look like without these two gentlemen who did their best to make this a free nation.

Business overview of reliance travel agency

Business overview of reliance travel agency Reliance travel agency established since 1969 in the forefront of the Travel & Tourism business and is a leading Travel Management Company in Malaysia and is the first Tour and Travel Company listed on the KLSE (1993). Brand value for the company is Trust, Speed and Choice. They specialize in travel package around the globe with experience and quality service Reliance travel network expand to more than 200 destinations in locally and overseas. They provided widest choice of travel destination with great service value such as independent tour bookings, fight reservations, airline ticketing, accommodation bookings, customized tour package and car hire. Reliance senior management team is composed of professional with extensive experience from all aspect in travel field. Besides, with excellent relationship with airlines and travel suppliers, they can provide quality standard service with pair pricing that satisfied their customers. For Reliance, customer satisfaction is the most valuab le asset. Vision To be international well known travel agency brand by serve amazing journey destination and providing fun, leisure, holidays and vacations to customers (Reliance Travel, 2008-2010) 1.1 PESTEL Political Factors Government Policies Reliance has to obey policies of the government where they run their business activities. When nation or foreign company invest in Malaysia, Malaysia government will support them and welcomed their investment by provides many incentives for company that operating in Malaysia. Since the tourism industry is one of the top priorities, they have a bright future operating in Malaysia. Political Stability Political stability in Malaysia creates an opportunity for Reliance to expand their business worldwide. Reliance famous in many countries because of their brand value Trust, Speed and Choice. For political stability companies, represents an attractive expansion opportunity. With good brand value and political stability, this will help to increas e profit of Reliance as well. Economic Factor Malaysia government provides many incentives to national and foreign companies to stimulate further economic growth. Besides, inflation in Malaysia is very low because government controlling the situation cautiously. The latest report of inflation rate is Malaysia was 1.90%, reported in July 2010. The average inflation rate in Malaysia from 2005 until 2010 was 2.77 percent reaching an historical high of 8.50 percent in July of 2008 and a record low of -2.40 percent in July of 2009.   [ 1 ]    Year Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2010 1.30 1.20 1.30 1.50 1.60 1.70 1.90                2009 3.90 3.70 3.50 3.00 2.40 -1.40 -2.40 -2.40 -2.00 -1.50 -0.10 1.10 2008 2.30 2.70 2.80 3.00 3.80 7.70 8.50 8.50 8.20 7.60 5.70 4.40 * The table above displays the monthly average Source: Trading Economic, Inflation Rate 2010 If there is economic growth in the country and per capital income is increasing due to increase in GDP will create an opportunity for Reliance. This is because purchasing power of the people will increase and they can spend more on purchasing. There is a down fall in the economy of many countries. Growing inflation rate and unemployment rate has reduced the purchasing power of the people. There are many benefits that tourism industry brings to our economy. First of all, when governments promote tourism industry in Malaysia, it will bring foreign currency and generate wealth for country. Besides, it also helps to provide job opportunities and helps economies at district levels, such as improving urban and rural areas which in turn stimulates new business enterprises and promotes a more positive image in an area. For an example, when tourist come to visit Malaysia, their will bring business to Malaysia. This will help to create job opportunities and governments also will develop more infrastructures such as leisure mall to attract more tourists.

Tesco Company Structure and Leadership Assignment

Tesco Company Structure and Leadership - Assignment Example All these executive staff reports to the Group CEO and the Board of Directors. TESCO has very many executive positions a fact that reflects the group’s complex operations. Tesco is organized hierarchically with and its organizational structure takes the shape of a very tall pyramid. The Tesco could not have chosen a better leader that Philip Clarke to head the world second largest grocery chain in the competitive business environment. Clarke began his career at Tesco in 1974 and has developed his leadership skills in the Tesco management training programme (Tesco PLC 2014). His wide experience in Retail management is one of his greatest strengths as the CEO of Tesco. Since his appointment as the CEO in March 2011, Tesco revenue has grown substantially and the supermarket has overtaken Carrefour to occupy the position of world largest retail chain by revenue collection and profitability. Tesco offers its customers a range of products and services and has come with several new Store concepts in the UK and in other locations where it operates (Lowe and Wrigley 2009). Tesco today offers a cheap alternative and premium quality good in its own-label product range. Tesco’s finest line of food labels offers the best quality products at the highest level (Humby, Hunt and Phillips 2008). Tesco’s main revenue bases have been mainly food items but they have recently diversified into the non-food market. Recently, retail chains have realized that non-food items have higher profit margins than food items (Seth and Randall 2001). By 2004, Tesco was earning 20% of their sales revenue from non-food items (Humby, Hunt and Phillips 2008). Clothing is among the fastest growing Tesco revenue streams with Cherokee, Florence and Fred capturing more than 4 percent market shares in their first year of introduction (Ma, Ding and Hong 2010).

Employers Liability for its Employees Sex Abuse Case Study

Employers Liability for its Employees Sex Abuse - Case Study Example The case involved an employer who operated a care facility for mentally disabled children. One of the employees in the facility sexually abused a child. The supreme could of Canada held that the employer was vicariously liable for the unauthorized, intentional and wrong act of the employee. The Supreme Court issued a two-part approach to test whether an employer should be held vicariously liable. The test is as follows: 1) The court shall openly assess whether the liability should be imposed against the employer, rather than obscuring the decision under semantic discussions of scope of the employment and mode of the conduct. 2) The court shall assess whether the wrong act is sufficiently connected to conduct authorized by the employer to warrant imposition of liability on the employer. Where there is sufficient connection between the offence and the authority granted to the employee, vicarious liability will be enforced on the employer to serve as adequate remedy for the plaintiff and as deterrence. In determining the sufficiency of connection, the court shall consider the following factors: In addition, in the case of sexual assault, John Doe v. Bennett in which a Parish priest (Bennet) of the Roman Catholic Diocese in Newfoundland, Canada abused several young boys who were under his care for thirty years while serving as a parish priest. (White, 2005). The Canada Supreme Court upheld the decision of a lower court and ruled that, the Roman Catholic Diocese was vicariously directly liable for the actions of Bennet. Therefore, from the legal provisions and cases aforementioned, it is evident that the defendant (principle) in Curry’s case scenario is vicariously liable for the misconduct of his/her employee, curry if the application of the second part of the Bazley test in Curry’s case is anything to go by because: Firstly, the employer afforded Curry the opportunity to abuse his power in that the job description of the

Compare&contrast Essay Example | Topics and Well Written Essays - 500 words

Compare&contrast - Essay Example Though I love writing, yet I used to feel handicapped where expression, translating and grammar were concerned. However, I did not lose heart but tried my best to keep up with it, by widening my vocabulary and clearing major doubts with my professors who were so encouraging. Gradually, as time went by I found that there was positive improvement both in my speech as well as writing abilities. When comparing the two languages, I came across many major contrasts between them and this is the reason why a Chinese person speaks English in a different manner. One such contrast between the two is the use of verb endings such as ‘ed’ or ‘ing’ which is not found in the Chinese language and this makes it difficult to use a sentence with the correct tense. Another major contrast I found was the use of articles like ‘the’ and ‘a’ especially when used in front of a noun. For example, an English speaking person would say – ‘The mango is good’ while a Chinese person would say – ‘Mango is good’. Another challenging aspect when comparing both languages is the use of ‘s’ for plurals in English. This is not the case in Chinese because they convey number based on the context of their sentences. There are also major contrasts where pronunciation and sounds are concerned. The sounds in the Chinese language do not exist in the English language and vice versa. These and many other contrasts really pose very challenging to international students but as we make ourselves more familiar with the language it becomes much easier. In the beginning, it seemed a hard task to write with good expression and not make mistakes but Professor Waluconis has been so patient and encouraging and I feel satisfied that I learned a lot from his classes. I have learned how to organize my thoughts and write a thesis statement which brings out the main ideas in a piece of writing. My speaking and writing abilities

Lorillard Financial Performance Assignment Example | Topics and Well Written Essays - 1750 words

Lorillard Financial Performance - Assignment Example This article will focus on the 2011 annual report, by giving a review and analysis of the review according to the stated guidelines. Mission Lorillard’s mission is to supply their clients with the best quality menthol cigarettes (Lorillard, 2009). This is achieved by building capabilities and strong processes that support the strategized vision. This is also guaranteed from the commitment and passion portrayed by the employees and the general board members of Lorillard (Lorillard, 2009). The company also ensures that their staff members are able to provide the highest level of excellence through implementation of new strategic plans aimed at boosting the company’s sales. Lorillard Inc. also ensures that they maintain their retail market share through making more sales internationally, hence; marketing its brands (Lorillard Inc., 2011). Vision Lorillard has a vision of becoming the world’s leading company in the manufacture of cigarettes (Lorillard Inc., 2011). Th is can be portrayed from the continuously rising net sales, operating income and earnings per share. They also look into executing their core strategies and outperforming the underlying industry trends. Furthermore, their vision also entails the effortless geographic expansion of existing goods and the launching of new products that promote the company’s net sales. ... ities that support their strategic vision, protecting and growing their own menthol cigarette business and carefully pursuing close-in adjacencies (Lorillard Inc., 2011). All the three strategic efforts are aimed in achieving the vision of Lorillard Company. In addition, this helps them to ensure responsible Newport pleasure to all the adult smokers. These outstanding visions have enabled the company to maintain growth in the retail market. The Newport cigarette brand employs the strategy of protecting and growing the menthol cigarette business. Lorillard evidently challenged some of the unwarranted regulations and defended the brand’s freedom in actively operating in debates with the U.S. Food and Drug Administration (FDA) to respect their selflessness of menthol cigarettes. Lorillard also markets the Newport brand in Washington DC. Through expansion of merchandised programs, Lorillard was able to grow vastly with its main target being the adult smokers of Newport (Lorillard, 2009). Furthermore, Lorillard was able to achieve a record annual share and eliminated distraction after signing of a four-year labor contract with the union associates. An analysis from 2008 shows the brand’s growth from a mere 9.7% to 11.9% (Lorillard Inc., 2011). In pursuing close-in cigarette adjacencies, the Newport non menthol brand is brought into focus. It is evident that most of the efforts that the Lorillard Inc. focused on entailed expansion of the Newport brand. This is because the Newport brand makes up to 70 percent of the cigarette industry. According to the first year of Newport’s performance, the non menthol product performed extremely well. Nowadays, Lorillard offers the best menthol products in eight states, in the West. Moreover, they also make considerable profits from

Comparative paper examining some aspect of the legal regime governing Essay

Comparative paper examining some aspect of the legal regime governing media in Hong Kong and in the United States - Essay Example Under this principle, the media are the voice of the ruling Party and play by its rules and policies. Apart from that, the Party controls all activities of the media that pertains to news production and delivery to the public. Thus, the media only delivers what is authorized by the Party to the public. On the contrary, in America, the media operates freely with minimal interference from the government. Additionally, the media functions as a â€Å"watchdog,† which evaluates and monitors the actions and activities of the government. Defamation laws in these two countries clearly bring out the differences and similarities in media activities and regulations in America and China. Defamation in law is the act of making statements about a person, which damages the reputation of the individual in question. When in written format, defamation is referred to as â€Å"libel† and â€Å"slander† when in spoken form. In order to understand how defamation law works in China, it is essential to explore the structure and function of the legal system in China as it pertains to matters of the media. Thus, the first section of this paper will explore the legal system in China while drawing on any similarities and differences with the United States legal system. The second section will look at the background of defamation law in the United States and Chinese, and finally, the last section will draw on comparison between defamation law in China and the United States. This provision is similar to what is found in the United States Constitution, and at first, one may think that the Chinese media enjoys the same rights as that in America. However, application of the Chinese Constitution is different from that of the United States constitution. Unlike the Americans, citizens of China enjoy neither economic nor civil rights enjoyed by their American counterparts. This ineffectiveness in the application of the Constitution in China is because of the

Social Upheaval of the 1960s Essay Example | Topics and Well Written Essays - 1250 words

Social Upheaval of the 1960s - Essay Example However it should also be known that social upheaval was certainly not just limited to those areas, and that it also reached large scale in nations such as Japan, Mexico and Canada. "The term is used both nostalgically by those who participated in those events, and pejoratively by those who regard the time as a period whose harmful effects are still being felt today. The decade was also labeled the Swinging Sixties because of the libertine attitudes that emerged during this decade" (Wolfe, 1999). The aim of this paper is to discuss the 1960s, particularly in regards to the social upheaval which took place during this time, and this involves not only social but political and social conditions as well. By addressing and discussing this as well as any and all other key and related issues, we will be able to come to a much more informed and knowledgeable understanding on the subject matter at hand overall. This is what will be dissertated in the following. Conflicts arise for a myriad of different reasons that are often a combination of politics, economics, and differing cultural identities, and whatever the actual reasons for a conflict beginning, there are some basics which constantly remain the same. The African American Civil Rights Movement is just one of many different matters which led to the social upheaval of the 1960s, and this is in many different regards; The African American Civil Rights Movement (1955-1968) refers to the different reform movements in the United States aimed specifically at abolishing both public and private acts of racial discrimination against African Americans. In the years of the 19th century, many states, most of which were located in the South, passed racially discriminatory laws. The racial violence that was aimed at African Americans greatly mushroomed at this point, and this period in time is often referred to as being 'the nadir of American race relations'. "Elected, appointed, or hired governme nt authorities began to require or permit discrimination, in the states of Texas, Louisiana, Mississippi, Alabama, Georgia, Florida, South Carolina, North Carolina, Virginia, Arkansas, Tennessee, Oklahoma and Kansas. Required or permitted acts of discrimination against African Americans fell mainly into four categories: (1) racial segregation - upheld by the United States Supreme Court decision in Plessy v. Ferguson in 1896 - which was legally mandated by southern states and by many local governments outside the south; (2) voter suppression or disfranchisement in the southern states; (3) denial of economic opportunity or resources nationwide, and (4) private acts of violence and mass racial violence aimed at African Americans, which were often encouraged and seldom hindered by government authorities" (Addington, 2000). The Vietnam War was another event which led to the social upheaval of the 1960s, and the war itself, which took place from 1959 to 1975, was considered as being a successful effort by the Democratic Republic of Vietnam, and the indigenous National Front for the Liberation of South Vietnam, to reunify Vietnam under a communist government. The United States worked in this war by first deploying large numbers of troops to South Vietnam between 1954 and 1973, and some particular U.S allies

Crisis Management Essay Example for Free

Crisis Management Essay Crisis management is easily becoming a concern and priority because of the needs of the modern world. More than ever, there is advancement in technology. Technology can be used to assist prepare for crisis and to make them more manageable. Man made crisis can arise from disasters created by human activity like bombs or war equipment. They require preparedness so as to minimize or eradicate effects on society. Crisis from natural disasters like tsunami, volcanoes also require preparedness since even when they can be predicted, their effects can be quite extensive and hard to wholly avoid. An earthquake of 8. 9 magnitude hit Indonesia, creating a tsunami that led to extensive costs in human life, buildings and finances. As a result, many countries accessed their crisis management systems so as to be prepared in future against such a disaster. Tsunami emergency management systems Due to the 2004 tsunami disaster, countries have amplified their systems for warning, planning and monitoring tsunami. TsunamiReady is such an initiative encouraging alliance between several sectors. StormReady cites these sectors are emergency management agencies in the local, state and federal levels as well as the National Weather Service and general public population. The first task of the alliance is to create tsunami awareness among the population. More awareness will lead to better response. Concentration is on those who are more vulnerable, for example, those along the coasts who would be in direct line of a tsunami. An example is the Australian Tsunami Warning System that deals with exclusively with tsunamis. Governments have launched initiatives to assist in this. In the UK, for example, the contingency planning outlines the management of a crisis from what constitutes a crisis, its declaration as a crisis, what follows after and the role of the various part in the management. In this case, a crisis is an occurrence within the UK threatening grave harm to the public wellbeing (Civil Contingencies Act 2004). It outlines the responsibility of the leaders and accountability. The programs responsible for tsunami crisis management are operated in coordination with Meteorology, Geosciences, and Emergency Management departments. It is through this effort that communities can be served effective tsunami warnings. Information and knowledge gathered by individual countries is also contributing towards international establishment of regional Tsunami Warning System, for example, Indian Ocean Tsunami warnings, West Pacific tsunami warnings among others. These tsunami warning services provide 24hour analysis and monitoring of tsunamis. Documented seismic and sea-level networks are continually extended to facilitate efficient tsunami warnings. They are also actively involved in improving community tsunami training and education programs countrywide. Governments have also set aside radio service that will be operational during tsunami crisis and the frequencies distributed to those at the coastline so that communication can be facilitated during threats of tsunami. National websites have been set for these areas for updates and warnings including tracking tsunami movements. In additional, toll free emergency telephone numbers for tsunami crisis have been set aside in many countries for the dispensation of information. In the America pacific area, tsunami threat is handled by the StormReady under Federal Emergency Management Agency (FEMA). Its one of the programs affiliated with TsunamiReady. It was created in Oklahoma USA in 1999. Its main goal is to assist communities increase safety and communication skills. These two skills are important before, during and after a crisis. StormReady (2010) assists those responsible for community wellbeing to reinforce local safety programs through more education and awareness and better planning. Interagency coordination According University of Defense ( 2003. p. 3) managing crisis effectively means a synchronized addressing of all spheres of a crisis. The University of Defense (2003. p. 3) states that these spheres could be the political, diplomatic, economic, humanitarian or social. Without coordination in planning, operations and communication it is easy for responsibilities to be unmet because it’s unclear whose obligation it is. Interagency coordination also assists maximize efforts and avoid redundancy. When each agency concentrates on one area, another takes a different route and more service and help is offered to those in need. Government role in a crisis Haddow et al (2008, p. 9) states that the government has a major role to play in helping its citizens prepare for crisis like the tsunami crisis. One of the best things the government can do is grant funding that will facilitate smooth running of emergency management services. Paramount in crisis management is education of its citizens, coordination of evacuation procedures and funding for recovery efforts. It is not easy to know the best way to respond to a threat when one does not know the nature of the threat. If a threat is from weather, the citizens need to know all the aspects that are involved and how to respond. Education should aim to educate those who are especially vulnerable. For tsunami, all those on the front shores, coastlines, or are involved in marine life should be well educated as to proper response incase of a crisis. According to Haddow et al (2008, p. 101) The local communities on their part should seek to educate its local population before a crisis hits. They should ensure continuous education and that the local population is well knowledgeable on the crisis that are most likely to affect them and they are able to respond in an effective way incase of a crisis. Practice should be used so that all members of a family, for example, know what to do incase of a crisis. The government should also ensure effective communication before, during and after a crisis. That way, it is able to give warning in time, communicate evacuation routes, assist with information during evacuation and offer necessary services in any aftermath. Some of the services that the government can offer during a crisis proposed by Haddow et al (2008, p. 105) are search and rescue missions, medical services and food provisions to survivors. The role of media in a crisis The media tends to provide information fast. Due to modern technology, the media is able to relay information widely too. During the 2004 tsunami crisis, the local media coverage drew attention to what was happening. Although the tsunami was not expected, media worldwide was able to communicate the disaster and rescue missions were launched. This was one instance where the media really played a crucial role in dispensing information. Sommers et al ( 2006, p. 1) states that media raises awareness and can be challenging to authorities as was seen in the hurricane Katrina disaster. It is argued that sometimes also becomes directly involved in the events as happened in New Orleans during the disaster. However, media can be discriminatory in its coverage. Even as media was creating tremendous awareness on the situation, its response was considered sluggish. In an ironical twist, racism was blamed for the slow response to the disaster by media even as the media blamed the government’s slow response on racism as Sommers pointed out (2006. p. 2). Sommers et al ( 2006, p. ) found that sometimes the media can also pick a spin on a crisis that might not be of most importance as long as it will give their news an edge. This has been cited as what happened during hurricane Katrina where there was undue focus was on crime happening. Sommers et al ( 2006, p. 7) also argues that media is also prone to exaggerations especially in the heat of the making of a story as was also evident in hurricane Katrina coverage. Public perception during a crisis Public perception in crisis is largely influenced by information that the public receives. This is because in most cases the public is far from firsthand information. If they receive erroneous information from the media or government, they will respond according to that. Sommers (2006, p. 8) found that in the case of hurricane Katrina crisis the emphasis on crime coverage may have greatly discouraged some individuals from rescue efforts and had potential to bias people outside that state. In the age of free media where overload of information seems like the norm, the role of responsible media coverage can not be over emphasized in the formation of healthy public perception. While crisis are hard to deal with, the media can find itself pressured to create scapegoats when the public wants to allocate blame. In the case of 2004 tsunami many reports especially on the Internet tried to blame the victims, global warming, western countries and even God. It can sometimes feel easier to blame victims for what happens to reduce feelings of vulnerability in the general population as Sommers et al noted (2006. p. 9) Post crisis recovery and continuity strategies Post recovery and continuity plan are integral parts of managing a crisis. The process of crisis management is not over until those affected are able to continue with their economic, social and productive life. According to research by Gartner (2001, p. 2) the economic aspect is especially imperative since it accelerates the recovery of businesses and thus peoples lives and their communities. Post crisis recovery strategies need to be in place before the disaster for best effect. It is necessary to set recovery objectives. Gartner cites one of the most important post recovery strategies as recovery of data and critical technology. Loss of information is one of the hindrances to quick recovery. For example, businesses find it important to have human resource information so that it can facilitate services to its employees, for example, as they claim benefits. Another strategy is government funding and dispensation of emergency funds. Finances play a big part in the recovery process especially in rebuilding. Finances also facilitate businesses to begin their functions and rebuilding of communities can begin. Gartner (2001, p. ) states that in addition governments require financial institutions to continue their services in areas hit by crisis as a means of encouraging growth and to avoid disruption of economic endeavors. This was helpful after hurricane Katrina for example. Through policing peace and security are enforced to avoid lawlessness. Other human needs are addressed through various agencies offering humanitarian assistance that caters for social requirements. Doctors and counselors are especially helpful in dealing with the physical and psychological effects of a crisis. Conclusion Crisis can come from human activities or through natural forces. It can be hard to anticipate them. Even when they are anticipated, it might not be easy to avoid their impact on communities. There is better preparedness today against crisis but at the same time, there are increasing threats to human wellbeing. While nature continues to threaten human wellbeing with better planning and execution of crisis management much of the effects can be reduced. Human threats like chemical warfare are best avoided and stringent measures put in place to reduce loss.

Black Comedy And William Faulkner English Literature Essay

Black Comedy And William Faulkner English Literature Essay In the literary work As I Lay Dying, the author William Faulkner portrays his use of black comedy in the novel. Black comedy is defined as the morbid, gloomy, grotesque, or calamitous situations in its plots (Dictionary.com). Faulkner demonstrates his writing techniques of black comedy through the characters actions. As I Lay Dying is criticized as a black comedy because of the portrayed tragic irony of incoherence, insanity, and the submission to abuse in the novel. As I Lay Dying have several examples where The Bundrens demonstrated incompetent behavior throughout the novel, which was grotesque behavior that is found to be humorous among readers and critics. An example is Cash building his mothers coffin outside her window. From Jewels perspective Its because he stays out there, right under the window, hammering and sawing on that goddamn box. Where shes got to see him (Faulkner 1864). That is unfortunate that Addie must witness her son take pride in building her coffin outside her window. Another example is Anse Bundren, the husband who is not self sufficient for himself or articulate the meaning of work. Darl states I have never seen a sweat stain on his shirt. He was sick once from working in the sun when he was twenty-two years old, and he tells people that if he ever sweats, he will die (Faulkner 1864). Addie Bundren has always prepared his meals, watched the children, clean, and wash laundry. Faulkner shows irony of how Anse marries a woman after knowing her for a couple of days after Addie has been buried. Vardamen who is the youngest son in the family has taken upon himself to believe his mother could not breathe in her coffin. Vardamen caught a fish from a nearby creek and gave it to Dewey Dell to prepare for dinner. After Addies death, Vardamen compared his mother to the fish that was lying the pan bleeding. He figured if the fish died because it could not breathe, he should drill holes into Addies coffin so she can breathe. The tragic incoherent behavior was demonstrated when the lid of the coffin was removed and discovered there are two holes drilled into Addies face. The eldest child in the family named Darl was considered insane at the end of the novel. In the beginning of the novel, Darl narrates Jewel and I come up from the field fifteen feet ahead of him, anyone watching us from the cottonhouse can see Jewels frayed and broken straw hat full head above my own (Faulkner 1860). This suggests the possibility the beginning of his insanity not being surfaced. The black comedy was suggested when Darl decides to set the barn on fire as a method of saving his mother only to put other members of his family at risk. When the family arrived in Jefferson, Mississippi, Addie was then finally buried. Ironically, Darl was taken in by two officials has taken Darl into custody and placed him in a mental intuition in Jackson, Mississippi. In the novel, Cash thoughts stated I be durn if I could see anything to laugh at (Faulkner 1947). The primary shock in Darls final short monologue is his transfer of himself to the third person (Simon 104). Addie Bundren had a small excerpt in the middle of the novel about her thoughts and feelings. She began to display submissive behavior to abuse stated When the switch fell I could feel it upon my flesh: when it welted and ridged it was my blood that ran, and I would think with each blow of the switch: Now you are away of me! (Faulkner 1920). Throughout Addies life her father influenced Addie the meaning of life is the preparation of staying dead for a long period of time. She then finds herself marrying Anse and come to the realization there is no point in living after baring her second child, Cash. It is humorous to find that she spent her whole life mentally and physically abusing herself through her relationship with Anse and until death. It is a travesty how she spend her life through abuse but ironically Jewel decides to resent her until death and after death. As I Lay Dying is humors because of the characters display of grotesque behavior. Faulkners characteristic style as well as the variations in style that create differences in tone, ranging from comedy to thoughtful contemplation (Bunselmeyer 424). The tragic and exaggerated events that happened throughout the novel gives critics something to laugh about because of irony of incoherence, insanity, and the submission to abuse in the novel that hopefully will not happen in reality.

Proving A Moral Principle :: Philosophy Philosophical Morals Essays

Proving A Moral Principle Once one has examined an ethical theory and knows what its fundamental concepts are — what kinds of factors are to be used in making moral judgments, whether its principles apply directly to acts or rules, and what concepts of the good life is proposed — one is certainly in a better position to judge which of all the competitive principles comes closest to fulfilling the task of giving a complete account of moral phenomena. Unfortunately this may not be enough to enable us to choose among them. Most of the classical principles do a reasonably good job of supplying a rationale for most if not all of our moral judgments. Yet the principles are often incompatible with one another. Must we then decide among them not simply on the basis of their adequacy to explain and justify moral judgments but on the basis of simple preference, i.e. because we "like" one better than another? We are more likely to believe a moral theory that says that most of our moral beliefs are correct, then one that says that most of our moral beliefs are inconsistent. Of course no theory will make them all come out true. We have to balance the question of our philosophical grounds for believing that the moral theory is in fact true — that it corresponds to the demands that actually exist for us in reality — rather than merely being an accurate codification of what we happen to believe. It could still turn out that the 'true' moral theory, the theory that comes closest to capturing the things one actually ought or ought not to do, coheres less well with our ordinary moral beliefs than another theory which is less revisionary in its consequences. The issue I'm addressing is the proof of a set of moral principles, the proof of the validity of a moral outlook or theory. Various attempts have been made to avoid this seemingly irrational consequence by supplying what often have been referred to as "proofs" of' moral principles. The term "proof" as so used had a widely variable meaning but in general what is intended is a set of considerations, other than the internal consistency and adequacy of the theory, which are particularly persuasive in making a choice of one theory or principle over another. There have been several different kinds of such proofs.

Impact of the Deepwater Horizon Oil Spill on USA’s Environment and Econ

Depleting reserves, high oil prices and spectacular offshore discoveries concentrated a global attention to deep water (National Geographic, p.3). Joel and Bourne (2010) claim â€Å"the Gulf of Mexico now accounts for 30 percent of U.S. production, with half of that coming from deep water (1,000 to 4,999 feet)†. The U.S. government roughly calculated that the deep Gulf might contain 45 billion barrels of oil (NG, p.44). Hence, this fact gave new reasons for oil companies to drill oil wells in that region. The Minerals Management Service (MMS), the national agency that administrated offshore drilling, used to claim that the possibilities of blowout were less than one percent, and that if one did happen, it would not release much oil (National Geographic, Joel.K, Bourne, JR. The deep dilemma, October,2010, vol.218., no4, p.42). But an explosive blowout of the Maconda well that occurred in late April contradicts MMS’s statement. Since Deepwater Horizon rig explosion cause d the most serious accidental marine oil spill in history and instantly acquired major political, environmental and economic importance (Robertson and Krauss 2010). According to Deepwater Horizon Accident Investigation Report, a well control incident allowed hydrocarbons to escape from the Macondo well onto Deepwater Horizon oil rig, causing explosions and fire on the rig. The fire proceeded for thirty-six hours until the rig sank (Deepwater Horizon Accident Investigation Report). For approximately three months, hydrocarbons escaped from the container through the blowout preventers and the wellbore, resulting in a spill of national significance (Deepwater Horizon Accident Investigation Report). Worse still, eleven workers died, 205.8 million gallons of oil gushed into th... ...ng years of failed efforts to recover from past destruction. To accomplish its restoration is the most principal challenge now encountering Gulf despite years of unsuccessful approaches to recover from previous damages. According to Cohen’s (1986) oil spillage damage statistics, the environmental impact from the 5 million barrels of oil spilled by the Deepwater Horizon is to exceed $1.5 billion, nevertheless according to Helton and Penn (1999) is to be approximately $13.6 billion (Cohen 2011). Mentioned statistics exclude clean up costs or compensation to private parties that have incurred economic losses (Cohen 2011). Applying the ExxonValdez per gallon estimates to the Deepwater Horizon oil spill would provide an impact estimate varying in value from $105 billion to $239 billion—a figure that includes both environmental impact and economic impact (Cohen 2011).

Pleasantville Essay -- essays research papers

Pleasantville Popular culture is the artistic and creative expression in entertainment and style that appeals to society as whole. It includes music, film, sports, painting, sculpture, and even photography. It can be diffused in many ways, but one of the most powerful and effective ways to address society is through film and television. Broadcasting, radio and television are the primary means by which information and entertainment are delivered to the public in virtually every nation around the world, and they have become a crucial instrument of modern social and political organization. Most of today’s television programming genres are derived from earlier media such as stage, cinema and radio. In the area of comedy, sitcoms have proven the most durable and popular of American broadcasting genres. The sitcom’s success depends on the audience’s familiarity with the habitual characters and the situations â€Å"Pleasantville† Conflicts and clashes of all sizes occur throughout the movie. The conflicts cover a wide variety of subjects, from sexual morals to discovering something new about one’s own self. The movie plays out individual struggles along with tying these conflicts in with a larger story line. The setting of the story is a 1990’s family. The parents are divorced, the son is a TV watching geek and the daughter is rebellious and popular at school. The Mom is leaving for a weekend trip, Jennifer, the daughter, has a date that night and David plans an evening home watching ...

Importance of Translation Skills Essay

The present-day rapid development of science and technology, as well as the continuous growth of cultural, economic, and political relations between nations, have confronted humanity with exceptional difficulties in the assimilation of useful and necessary information. No way has yet been found to solve the problems in overcoming language barriers and of accelerated assimilation of scientific and technological achievements by either the traditional or modern methods of teaching. A new approach to the process of teaching and learning is, therefore, required if the world is to meet the needs of today and tomorrow. Georgi Lozanov, Suggestology and Outlines of Suggestopedy (1971) The study of translation and the training of professional translators is without question an integral part of the explosion of both intercultural relations and the transmission of scientific and technological knowledge; the need for a new approach to the process of teaching and learning is certainly felt in translator and interpreter training programs around the world as well. How best to bring student translators up to speed, in the literal sense of helping them to learn and to translate rapidly and effectively? How best to get them both to retain the linguistic and cultural knowledge and to master the learning and translation skills they will need to be effective professionals? At present the prevailing pedagogical assumptions in translator training programs are (1) that there is no substitute for practical experience – to learn how to translate one must translate, translate, translate – and (2) that there is no way to accelerate that process without damaging students’ ability to detect errors in their own work. Faster is generally better in the professional world, where faster translators – provided that they continue to translate accurately – earn more money; but it is generally not considered better in the pedagogical world, where faster learners are thought to be necessarily careless, sloppy, or superficial.

Recruitment Practices at Hcl

PROJECT REPORT on RECRUITMENT and selection PROCESS in an it organization w. s. r. t. to HCL By A project report submitted in partial fulfillment of the requirements for the degree of master of Business Administration of ___________ University, INDIA CONTENTS INTRODUCTION CONCEPTUAL FRAME WORK OF RECRUITMENT PROCESS PROFILE OF HISTORICAL DEVELOPMENT AND STATUS QUO OF HCL RECRUITMENT PROCEDURE IN HCL DATA ANALYSIS INCLUDING OPINION SURVEY OF EXECUTIVES AND EMPLOYEES /WORKERS REGARDING RECRUITMENT PROCEDURE IN HCL. CONCLUSION FINDINGS AND SUGGESTIONSANNEXURES BIBLIOGRAPHY DECLARATON Synopsis on â€Å"Recruitment & Selection Processin in an it organization w. s. r. t. HCL† submitted in partial fulfillment of the requirement for the degree of Masters of Business Administration to Sikkim – Manipal University, India, is my original work and not submitted for the award of any other degree, diploma, fellowship, or any other similar title or prizes. Place: Noida Date: _________ (Noopur sood) Registration No. 520851050 Certificate Project Report of Noopur Sood (Registration No. 520851050).Project Report on â€Å"Recruitment & Selection Processin in an it organization w. s. r. t. HCL† is approved and is acceptable in quality and form. Internal ExaminerExternal Examiners (Mr. _________________) ACKNOWLEDGEMENT I am highly thankful to Mr. Israr Alam, Faculty Guide, Insoft, Sec-10, Noida for the scholastic & kind advice and the valuable time that he gave during my Report. I shall be failing in my duty if I do not acknowledge my thanks to Staff members of my institute, without their guidance and cooperation this project would haven’t been successfully accomplished.I also express my gratitude to all those people who has provided me all the necessary information providing me throughout this infrastructure to carry out the project and people who were directly and indirectly instrument in enabling me to stay committed for the project noopur sood PREFAC E The success of any business entity solely depends on how effectively does it utilizes its optimum resources and how soon does it make arrangements for the removal of the customer’s grievances.Moreover, the company should always be ready to make necessary changes according to the requirement in order to attract more customers so as to maintain a substantial growth in the market. The topic given to me was: â€Å"Recruitment & Selection Process† I have tried to put my best efforts to complete this task on the basis of skill that I have achieved during my studies in the institute. I have tried to put my maximum effort to get the accurate statistical data. If there is any error or any mistake in collecting the data, please ignore it.INTRODUCTION HCL Infosystems HCL Infosystems(â€Å"HCL†) is one of India’s leading global IT Services Company, providing software- led IT solutions, BPO and Remote Infrastructure Management services. Making a foray into the servi ces domain in 1997-98, HCL Infosystems focuses on technology and R&D outsourcing, working with clients in areas at the core of their business. Partnerships and risk-sharing have been integral to company’s growth. Relationships have been cemented with partners in diverse areas such as investment banking and telecom.Keeping pace with the industry trend, HCL has applied itself to gaining momentum in emerging business segments such as Infrastructure Management Services & BPO, optimizing its business portfolio. About 25% of revenues now coming from these high growth segments of tomorrow. Product Engineering and Technology services along with Applications & Enterprise Consulting services contribute equally to the revenues. HCL also has a rapidly diversifying geographic mix with Europe and Rest of the World yielding 25% and 15% revenue, respectively. North America revenues continue to dominate with a share of about 60%.The company leverages an extensive offshore infrastructure and i ts global network in 15 countries to deliver solutions across select verticals including Banking, Insurance, Retail & Consumer, Aerospace, Automotive, Semiconductors, Telecom and Life Sciences. For the twelve month period ended 30th June 2005, HCL Infosystemsalong with its subsidiaries had revenues of $ 764 million and employed 24,000 professionals. For more information, please visit www. hcltech. com WHY HUMAN RESOURCE MANAGEMENT IS IMPORTANT An organization is nothing without human resources. What is IBM without its employees?Same is in a hotel industry. It is totally based on managing people or manpower in an efficient way. When we think about the million of organization that provide us with goods and services, any one of more of which will employ us during our lifetime, often do we explicitly consider that these organization depend on people to make them operate? It is only under unusual circumstances, such as when clerks go on strike at our local supermarket, or the teachers wa lkout from our schools, colleges or employees working in an hotel industry, that we recognize the important role play in making organization work.There are some question which are listed down in order to know how important HRM is are : How did these people come to be employees in an organization? How were they found and selected? Why do they come to work on a regular basis? How do they know what to do on their jobs? How does management know if the employees are performing adequately? If they are not, what can be done about it? Will today’s employees be prepared for the work the organization will require of them in ten, twenty – thirty years? Management : It is the process of efficiently getting activities completed with and through other people.The management process includes the planning, organizing, leading, and controlling activities that take place to accomplish objectives. With reference to our definition, Goals are the â€Å"activities completed†. Limited resources are implied in â€Å"efficiently†. People are those in â€Å"through other people†. First goals are necessary because activities must be directed toward some end. There is a considerable truth in the observation that â€Å"if you don’t know where you are going, any road will take you there†. The established goals may not so explicit, but where there are no goals, there may be a need for a new managers or no need for managers at all.Second, there are limited sources. Economic resources are scarce therefore, the manager is responsible for their allocation. This requires not only that managers be effective in achieving goals that are established but they be efficient in relating output to input. They must seek a given output with a lower input that is now being used or, for a given input, strive for a greater output. It again depends how much the manager knows about his capacity and how he designs his planning structure and how efficiently he gives a better picture and utilizes it accordingly.Managers , then are concerned with the attainment of goals, which makes them effective, and with the best allocation of scarce resources, which makes them efficient. The need for two or more people is third and last requisite for management. It is with and through people that managers perform their work. Managers are those who work with and through other people, allocating scarce resources, to achieve goals. HRM AND ITS FUNCTIONS Human resource management is concerned with the â€Å"people† dimensions in management.Since every organization is made up of people, acquiring their services developing their skills, motivating them to high levels of performance, and ensuring that they continue to maintain their commitment to the organization are essential to achieving organizational goals. To look HRM more specifically we suggest that it is a process consisting of four function :- Accusation, Development, Motivation and Maintenance â₠¬â€œ of Human Resource. ACQUISITION FUNCTION The acquisition function being with planning. Relative to human resource requirements, we new to know where we are giving and how we are giving to get these.This includes the estimating demands and supplies of labour. Acquisition also includes the recruitment, selection and socialization of employees. DEVELOPMENT FUNCTION It can be seen along three dimensions. The first is employee training which emphasizes skill development and the changing of attitudes among workers. The second is management development, which concerns itself primarily with knowledge acquisition and the enhancement of an executives conceptual abilities. The third is career development, which is the continual effort to match long-term individual and organizational needs. It also has a major unction, it prepares the employees to adopt change at any point of time. Since the scenario of the market changes day by day it is very important for an organization to keep his emplo yees ready to face the change, and accordingly change in order to adapt the change in order to sustain in this competitive market scenario. MANAGEMENT FUNCTION The final function is maintenance. In contrast to the motivation function, which attempts to stimulate performance, the maintenance function is concerned with providing those working conditions that employees believe are necessary in order to maintain their commitment to the organization.MOTIVATION FUNCTION The motivation function begins with the recognition that individuals are unique and that motivation techniques must reflect the needs of each individual. Within the motivation function alienation, job satisfaction, performance appraisal behavioral and structural techniques for stimulating worker performance, the importance of linking regards to performance, compensation and benefits administration and how to handle problem employees are renewed.In recent years, more emphasis was given on manpower because of the change in t he society, attitude of an individual etc. etc. In a study ASID i. e. the AMERICAN SOCIETY FOR TRAINING AND DEVELOPMENT recognized nine are of HRM. Training and Development Organization and Development Organization/Job Design Human Resource Planning Selection and Staffing Personnel Research and Information Systems Compensation/Benefits Employee Assistance Union/Labour Relations The outputs of this model are : Quality of Work Life Productivity Readiness to Change HRM MODEL | |Training and Development | | | | | |- Focus is on identifying and | | | | | |assessing | | | | | | | | | |Union/labour Relation | | | |Organization Development | |Focus : Assessing healthy | | | |Focus : assessing healthy inter | |union/organization relationship. | |? | |relationship as bell as intra | | | | | | | | |? | |? | | |Employee Assistance Focus : | |- Quality of work life | |Organization/Job Design. | |Providing personal problem | |- Productivity | |Focus : defining how tasks, | |solving, canceling to individual |? |- Readiness to change |? authority and system will be | |employees | | | |organized | | |? | |? | | |Compensation and Benefit | | | |Human Resource Planning : | |Focus : Assessing compensation and| | | |Determining the origins major HRM | |benefits | | | |needs strategies and policies | | | |? | | | |? | | | | |Personnel research and | |Selection and Staffing : | | | |information systems | |Focus : Matching people and their | | | |Focus : assuring a personnel | |career needs and capabilities with | | | |information base | |join and career path | | |From the above introduction about Human Resource management, it has been pretty clear that how important is human resource and its allocation. Again it depends on human resource planning. So the next question which arises is what is Human Resource Planning? HUMAN RESOURCE PLANNING It is one of the most important and essential programme of Human Resource Management. Human Resource Planning is the process by which an organiza tion ensures that it has right number of people, right kind of people, at the right places, at the right time, capable of the right places, at the right time, capable of effectively and efficiently completing those tasks which will help the organization to achieve its overall objectives as well as goals.Human Resource Planning then, translation the organization’s objectives and plans into the number of workers needed to meet those objectives. Without clear-cut planning, estimation of organization's human resource need is reduced to more guesswork. Of all the â€Å"MS† in management (the management of materials, machines, methods, money, motive power), the most important is â€Å"M† for men or manpower. Manpower is a primary resource without which other resources like money, machines materials can not be put to use. Even in the age of computer and Robert it requires human resources to execute it and plan further improvement. It is the most valuable asset of an or ganisation.If people of poor caliber are hired, nothing much can be accomplished and Grasism’s law will work the bad people will drive out the good car cause them to deteriorate. Organisation of men for managing a purpose is age-old, even though, this science of management is yet in a developing stage especially in developing countries. Effective utilisation of manpower resources is the key note of manpower management. Ever since the factory system, production managers have devoted a great deal of time and effort to the physical organisations of the industry. During the nineteenth Century the average employer in their efforts to reduce costs centralised their attention upon management of men and machines.Man management is basically concerned with having right type of people available as and when required and improving the performance of the existing people to make them more productive on their job. Recruitment forms the first stage in the process which continues with selectio n and ceases with the placement of the candidates. It is the next step in the procurement function, the first being the manpower planning. Recruitment makes it possible to acquire the number and types of people necessary to ensure the continued operation of the organisation. Recruiting is the discovering of potential applicants for actual or anticipated organisational vacancies. In other words, it is a linking activity bringing together those with jobs and those seeking jobs.It’s purpose is to pave the way for the selection procedures by producing, ideally the smallest number of candidates who appear to be capable either of performing the required tasks of the job from the outset, or of developing the ability to do so within a period of time acceptable to the employing organisation. The smallest number of potentially suitable candidates can in theory, of course, be any number. The main point that needs to be made about the recruitment task is that the employing organisation s hould not waste time and money examining the credentials of people whose qualification do not match the requirements of the job. A primary task of the recruitment phase is to help would be applicants to decide whether they are likely to be suitable to fill the job vacancy. This is clearly in the interest of both the employing organisation and the applicants. SCOPE OF THE STUDY :At this point we are nor concerned with desirability of recruitment process since it can not be avoided. Instead our concern is focussed of those questions like recruitment for what purpose. On what basis should it be written down and saved or not? If saved for ever or for a year or two? These are issue to be argued and these are the elements that make manpower planning ground or bad, effective or ineffective. SIGNIFICANCE OF STUDY : Without focussing the pattern of management, organisation philosophy highlights on achieving a surely where all citizens (employees) can lead a richer and fuller life. Every orga nisation, therefore, strikes for greater productivity, elimination of wastes, lower costs and higher wages, so the ndustry needs a stable and energetic labours force that can boast of production by increased productivity. To achieve these objectives a good recruitment process is essential. By which industry strikes right number of persons and right kind of persons at the right time and at right places through and the planning period without hampering productivity. PURPOSE OF THE STUDY : The objective of the study is to analyse the actual recruitment process in HCL , and to evaluate how far this process confirm to the purposes underlying the operational aspects of the industry. How far the process is accepted by it ? And what are the options of the family members of the organisation?The study on recruitment highlights the need of recruitment in HCL InfosystemsLimited. METHODOLOGY : The study is carried on in a proper planned and systematic manner. This methodology includes Familiariz ation with the organisation. Observation and collection of data. Analysis of data. Conclusion and suggestion based on analysis. HYPOTHESIS The organisation follows a systematic recruitment process, which contributes towards continuous flow of production without shortage or excess of labours. SAMPLING The study covers 10 executive, 20 employees from different departments/ sections of HCL as sample in order to elicit relevant facts. Since it is not possible to approach each and every manpower of the organization.UNIT OF STUDY: An executive and a worker irrespective of their position and placements in any of the departments of the organization is considered as unit of study. SOURCES OF DATA COLLECTION: The primary as well as the secondary sources was used for collection of data. In primary source of data collection the interview schedule and questionnaire and opinion survey were used and in secondary source of data collection relevant records, books, diary and magazines were used. Thus the source of data collection were as follows: SOURCE OF DATA COLLECTION PRIMARY SECONDARY 1. interview schedule1. Diary 2. Questionnaire2. Books 3. Opinion Survey3. Other records 4.Magazines The investigator used structural interview schedule, questionnaire and opinion survey for collection of data from primary source. Interview schedules were used for workers clerical, category and questionnaires were used for supervisory and executive cadre and opinion survey was used to know the technology, perceptions, thoughts and reactions of the executives, employees/workers and trade union members of the organisation. The investigator used the secondary source like diary, books, magazines and other relevant records for collection of data to know about the industry as well as the respondents. TABULATION, ANALYSIS AND INTERPRETATION:After completion of data collection the editing of the responses go obtained was done. This edited data further codified and code book was prepared. On the basis of these tables the data were interpreted and analysed and conclusion was drawn. LIMITATIONS: Every scientific study has certain limitations and the present study is no more exception. These are: – Interviewing of the executive of top echelon position who are making recruitment is busy in the Organisation State of affair. So it is not possible to contact all of those every busy executives. The terminology used in the subject is highly technical in nature and creates a lot of ambiguity.Confidentiality of the management is the strongest hindrance to the collection of data and scientific analysis of the study. All the secondary data are required were not available. Respondents were found hesitant in revealing opinion about supervisors and management. In spite of all these limitations, the investigator has made an humble attempt to present an analytical picture of the study with some suggestion for the long run implementation. ABOUT HCL In the early 70s, a group of young, enthus iastic and ambitious technocrats embarked upon a venture that would make their vision of IT revolution in India a reality. Shiv Nadar and five of his colleagues got together and in 1975, set up a new company called Micro comp.To start with they decided to capitalize on their marketing skills. Micro comp marketed calculators and within a few months of starting operations, company was outselling its major competitors. In 1976, Micro comp approached UPSEC (Uttar Pradesh State Electronics Corporation) for help to set up a computer company. Impressed by their technical and marketing competence, UPSEC agreed to set up a joint venture. On the 11th of August 1976 Hindustan computers Limited was incorporated as a join venture between the entrepreneurs and UPSEC and with an initial equity of Rs. 1. 83 lakhs. HCL InfosystemsLimited (HCL) has now become India’s one of the big technology integration company.Over the years, HCL Infosystemshas positioned its business operations to fulfill i ts vision statement: ‘Together we create enterprises of tomorrow’. The overarching theme for the company’s swift progression into the software and services arena, in India and globally, is evolving. Signifying a state of constant growth, the evolve theme is visible in the many ways that HCL Infosystemshas undergone a metamorphosis into becoming a complete IT solutions company. The menu of HCL Infosystemsglobal services broadly covers IT consulting and professional services in the area of vertical applications, technology integration, ERP implementation and software development. This also includes a complete portfolio of systems and network services for development.This also includes a complete portfolio of systems and network services for Facilities Management, Helpdesks, Systems Supports and network and Internet Implementation. HCL Infosystems’ global customers include Samsung, Government of Singapore, and AMAL insurance Jurong Port in Singapore and Malay sian’s BSN commercial bank, SIA, DBS bank, Maybank life assurance charted semiconductors, Asia Matsushita and Shell Malaysia. Some of its global customer in the government sector is Inland Revenue authority of Singapore, civil aviation authority of Singapore, Singapore power, ministry of education, health and national development, telecom authority of Singapore and penang state govt.HCL Infosystems’ chosen platform of total technology integration lends itself to some very significant alliances with the global leaders. Among its partner are HP for high end AISCE/UNIX services and workstation and HP Open view network management solution; Intel for PC and PC server building blocks; Microsoft,novell and SCO AG solutions; Red hat ;Linux; Samsung; Pivota for CRM solution and ORACLE Sybase and Informix for RDBMS platform. INDIAN HARDWARE INDUSTRY AND HCL INFOSYSTEMSLTD. The Indian IT and Electronics market in 2004-05 was worth US$ 32. 9 billion of which US$ 19. 7 billion cons isted of software. Electronics and IT hardware production stood at US$ 13. 2 billion.Some 4,100 units are engaged in electronics production manufacturing goods as diverse as TV tubes, test and measuring instruments, medical electronics equipment, analytical and special application instruments, process control equipment, power electronics equipment, office equipment, components etc. Market researcher IDC estimates that the market-value estimate over next 3 years for hardware products is Rs. 79,000 crores The Indian electronics and hardware industry has been lagging behind the impressive performance of the software sector. Most of the hardware requirements of the burgeoning software and telecom sectors are met by imports which are about 25%. The Ministry of Information Technology, Govt. f India has estimated that the total requirement of hardware and components by 2008 would be in range of US$ 160 billion and the investment required in the manufacturing facilities would be US$ 16 bill ion. NASSCOM, the leading IT industry body estimates that to achieve a software export target of US$ 87 billion in 2008, the hardware requirement would be US$ 50 billion. By far the most comprehensive study was carried out by Ernst & Young in association with MAIT, the hardware industry body in 2002. It estimates that given the right incentives, India's electronic hardware industry has the potential to reach US$ 62 billion by 2010, twelve times its existing size with the domestic market accounting for US$ 37 billion and exports of US$ 25 billion.The major export opportunities would be in the area of innovative new products, contract manufacturing and design services. This shows that there are large opportunities for Indian companies to increase their strength and grave these opportunities for future growth. HCL InfosystemsLtd is one of those companies which are working to increase their network and making innovative new products. HCL InfosystemsLtd. is currently engaged in selling m anufactured hardware (like PCs, servers, monitors and peripherals) and traded hardware (like notebooks, peripherals) to institutional clients as well as retail channel partners. Besides, it offers hardware support services to existing clients through annual maintenance contracts, net work consulting and facilities management.In 2002-03, HCL’s total hardware turnover was Rs. 10. 97 billion, higher by around 24% over the corresponding figure for 2001-02. Of this, manufactured hardware constituted 60%, traded hardware 32% and hardware support services 9%. The company’s reported operating margins in 2002-03 (including six months of OA, telecommunication and software businesses) increased to 6. 7% from 5. 9% in 2001-02, primarily because of better margins in hardware. While average material costs declined in 2002-03, the company was able to retain a part of the margins in its product realizations. Better margins in hardware resulted in the return on capital employed (ROCE) from hardware increasing from 11. % in 2001-02 to 25. 6% in 2002-03. In the domestic home PC organized sector, HCL Infosystemsis the market leader. Other players include Zenith Computers, IBM, Sun Microsystems, Wipro, Hewlett Packard. Assembled personal computers have a large presence in the domestic home PC market, accounting for a chunk of the total sales. The overall market for desktop personal computers registered a 28. 2 percent growth during calendar year 2004 as compared to the previous year. What is significant is that branded PCs continue to make impressive gains against the gray market. According to IDC, the share of branded PCs grew from 36. 2 percent in 2003 to 49. percent in 2004, registering an impressive growth rate of 74. 3 percent. Interestingly, the gray market remained flat, registering a growth of 2. 2 percent, while the total desktop PC market registered a growth of 28. 2 percent. According to IDC, the recent re-surfacing of finance-based purchase options had an accelerating effect on the consumer desktop market, which is already witnessing a consistent drop in end-user prices for both the branded and unbranded PC segments. Among the vendors, HCL Infosystemsemerged as the market leader with a share of 13. 7 percent. The company registered a 91. 4 percent growth during 2004 as compared to the previous year. HP followed HCL with a market share of 11. percent. HP too grew at a blistering pace registering a growth rate of 73. 03 percent. IBM is in the third place with a market share of 6. 2 percent. IDC is not the only research firm confirming the signs of robust growth. Gartner, in a recent report, states that the Indian desktop market grew by 31. 5 percent in 2004. Says Vinod Nair, Analyst, Computing Systems, Gartner India, â€Å"Peaking business confidence based on strong economic growth catalyzed PC purchases in both consumer and corporate segments throughout 2004. † While every research firm has given different figures, one thing i s common—the PC market is booming at double-digit growth rates.MAIT (Manufacturers Association of Information Technology) estimates that the desktop PC market grossed 17. 1 lakhs units in the first half of fiscal 2004-05, registering a growth of 37 percent over the same period of the previous fiscal. With the Indian economy booming, MAIT estimates that PC sales will touch the 40 lakhs mark in fiscal 2004-05. The buoyancy in PC sales can be attributed to increased consumption by traditional industry verticals such as telecom, banking, financial services and insurance, BPO, manufacturing and government. Consumption also increased in non-traditional sectors such as education, retail outlets and self-employed professionals.In future, HCL’s hardware sales to the institutional segment are likely to remain stable, with sustained hardware spending by all the verticals, especially the banking and financial services sector. Besides, in retail hardware sales, a continued reductio n of price points, facilitated in part by the recent reduction in excise duties on PCs, is likely to reduce the price advantage of the small assemblers, and augur well for branded PC manufacturers like HCL. In the medium term, HCL’s margins, despite its sales tax advantages, may be affected by the likely removal of duty protection on manufactured PCs from the year 2005. Current Market Share of various IT players in over all Desktop Market in 2004   Vendors |Units |Market share(percent) |Units (2004) |Percentage of Units Shipped |Year-on-Year Growth (percent) | | |(2003) | | | | | | | | | | | | |HCL |232,169 |9. 2 |4,43,535 |13. 7 |91. 04 | |HP |221,964 |8. 8 |3,84,058 |11. 9 |73. 03 | |IBM |132,582 |5. 3 |1,98,973 |6. 2 |50. 8 | |Source : IDC India | Total desktop market | |   |Units (2003) |Percentage of Units Shipped |Units (2004) |Percentage of Units Shipped |Year-on-Year Growth(percent) | |Branded |911,403 |36. 2 |1,589,016 |49. 2 |74. 3 | |Grey |1,608,752 |63. 8 |1 ,643,694 |50. 8 |2. 2 | |Total |2,520,155 |100 |3,232,710 |100 |28. | | Source : IDC India | [pic] From the above figure we can clearly see that HCL emerged as the clear winner among the branded PC companies with 34% or 13. 7% of market share followed by 30% or 11. 9 % of market share by HP. IBM was third in the race with only 15% or 6. 2% of market share of branded PC computers. Along with becoming the market leader in branded PC HCL Infosystemsalso became 1. 3 Billion Dollar company in April 2006. SUCCESS STORY Vision, bravado and grit have seen HCL evolve from a dream of eight youngsters in 1977 to the country's top IT group today, with revenues closing in on Rs 5,000 crore 975: Six young men get together over a cup of coffee and snacks. The conversation veers from cars and travel to jobs, career and the future. Since they all work together, its only natural that they talk shop. They also explore the possibility of starting a company of their own-one rooted in values, directed at creating a market for its products in a segment hitherto unexplored, hardware. Microcomp is born. The initial investment-all their savings, making up seed capital of Rs 1. 87 lakh. â€Å"Six of us, all with DCM, wanted to start a computer company. But we didn't have enough funds. We decided, therefore, to settle for a close second-we set up a calculator company, Microcomp.We were, of course, working our way upward, towards creating a computer company, till someone informed us that we would need a license for the same. The Uttar Pradesh government was offering an open license of this nature around that time. We acquired it and created Hindustan Computers Ltd (HCL). The name itself had a reason behind it-it denoted largeness, it was Indian, it was patriotic, it was perfect†¦ Two more of our friends joined us later to set up Hindustan Computers in August 1976-that took the number of people who started HCL up to eight,† remembers Ajai Chowdhry, one of that original group of eight and now President and Managing Director of HCL Infosystems. We dreamt of working in an industry that would revolutionize businesses, an industry that gave everyone an equal chance to succeed†¦ We also knew we wanted to dominate it. Through these years, we have retained our number one position and sustained our growth. The one business strategy that has dominated and been at the core of our business is constant adaptation and renovation. We have also developed new paradigms for new opportunities,† adds Shiv Nadar, Chairman of HCL Infosystems. A teething problem faced by the company-getting imports through. The regulations and laws of the time did not allow the import of technology. Components and sub-assemblies, however, could be imported. â€Å"The latter was a very expensive affair. This led to a sharp focus on in-house design.The first product we came out with was targeted at the engineering research market-Micro 2200, based on a 4-bit microprocessor from Rockwe ll,† says Chowdhry. With Micro 2200, orders poured in for HCL. â€Å"We had no products, and we couldn't simulate them, so we had to create a bread-board model. We actually had people coming to us and looking at these models and placing orders-they believed in us! † The deadlines were tough, but they had to be met, or the orders would fall through. The first deadline was March 31, and everyone worked night and day for weeks. The final delivery date-March 27. â€Å"I remember a particular instance. After setting up of HCL (Chennai), we were flooded with orders, especially from IIT Chennai.I personally went to the airport in my old Fiat and delivered the units personally to the IIT professors,† recalls Chowdhry. When MNCs weren't popular If we tabulate the history of Indian business, 1977 will go down as a â€Å"funny† year. It was in 1977 that the Janata Party government came to power. Among their first actions on the commerce front-asking IBM and Coke, amo ng other multinational companies, to either increase the component of Indian holdings or move out. They moved out. â€Å"That was a stroke of luck for us,† says Chowdhry. â€Å"We created an eight-bit computer, our first usage of Intel architecture. We went and sold that to lots and lots of companies, among them a cement company that used four floppies to manage the payroll of all its 3,000 companies. â€Å"Three years later, in 1980, HCL became a Rs 2-crore company. â€Å"We decided to expand overseas and entered the Singapore market, armed with some expertise in hardware and targeting the SME market. However, once there, we realized that the demand was more for solutions, not so much for boxes. We set up a software factory in Chennai-we would go to customers and tell them we would do everything-make the box, write the software, train the staff, maintain the equipment, the works†¦ And we had to do $1 million in orders out of Singapore between August 1 and December 31 , 1980. That was the make or break point-less than that and we wouldn't have the cash flow to run the company. In the nick of time is how things worked out-HCL Singapore managed that figure on the morning of December 31. HCL Group: How the Dream has Evolved 1975 Shiv Nadar and five colleagues start Microcomp 1976 HCL promoted with startup capital of Rs 1. 83 lacs (US$ 3826. 85) 1980 HCL's first transnational venture, Far east Computers, established in Singapore 1981 Set up NIIT, India's first private sector IT education institution. 1985 HCL America established with headquarters at Sunnyvale, California 1991 HCL and HP, USA agree to enter into a partnership to form HCL HP 1994 HCL Tech formed as separate software company 1996 Joint venture with James Martin & Co. nd Perot Systems Corporation 1997 HCL Tech incorporated in UK, Germany, France, Sweden, Belgium, Italy and Switzerland 1998 Operations started in Japan, Hong Kong, Australia, and New Zealand 1999 Initial Public Offering mad e by HCL Tech Formation of Global Board of Directors and Advisory Board. Audit, Compensation and Related Party Transaction Committees set up Implementation of ‘Glocal' Management Concept 2000 Large deals with Bankers Trust, KLA and GTech 2001 Acquisition of Deutsche Software Acquires Ireland-based BPO firm, Apollo Contact Centre HCL Enterprise Solutions formed as a joint venture with Computech Corporation, Inc, USA The Singapore experience taught the founders a lesson-designing and manufacturing products in India and selling them overseas was akin to walking a tough and profit-less path. This was when we decided to walk the software integration road. We created the integration database, much before Intel†¦ but we killed it! We were so naive, we killed a product line like that,† says Chowdhry. In 1984, the new computer policy was coined and standards were put in place. This saw a major move by banks toward the Unix platform. â€Å"A few companies approached us and w e decided to launch the personal computer in India. We had three weeks to do this. Our people flew all over the place, including Taiwan and Bangkok, and brought back PCs. We took them apart, studied them and got into manufacturing mode. We launched our PC in three weeks. And that, incidentally, how Busybee was born,† says Chowdhry.A turning point came in 1989, just when the PC and software integration business was chugging along smoothly. McKenzie & Company approached HCL and offered to carry out a study for HCL, entitled HCL's Entry Into America. â€Å"We told them we were too small and couldn't afford them. They did a project for us anyway, and refused to charge us any money,† says Chowdhry. When the findings of the study were presented to the top brass at HCL, the company moved into the US market-HCL America was born. â€Å"We marked the entry into the US market with hardware. We had no environmental clearances and fell back. We could not deliver as promised. Our en try strategy was right, but the product wasn't.We were in big trouble-our overheads were high, we had no revenues†¦Ã¢â‚¬  Unix to the rescue It was the US reversal that made HCL look at newer avenues, and a path that would lead to more revenues. â€Å"That is how our software strategy was born, and we capitalized on our Unix strengths. Around this time, we were in talks with Hewlett-Packard for a joint venture. We were also working on Apollo, and HP bought out the product. About the same time as out foray into the US, we tied up with HP. At that time, HP was smaller than the behemoth it is today, but it still boasted global expertise. And that was something we wanted,† says Chowdhry. However, HP asked HCL to close down its RISC and Unix R&D setup.Unwilling to down shutters on a going and profitable effort, HCL created a new opportunity out of the situation-HCL Consulting was set up and the said works were moved in to this new company. â€Å"We had our people working at the HP research centers, taking in all of the technologies. This was a great learning period and had a mushroom effect subsequently, when HCL Consulting turned into HCL Technologies,† says Chowdhry. And along the line, HCL Infosystemswas also set up. Chowdhry remains upbeat on the company he runs on a day-to-day basis, HCL Infosystems-despite the predicted flat growth in the current year. HCL Insys focuses on the domestic products and software businesses and its main areas of operations are: -Products & System Integration: PCs, Phones, EPABXs, SI. HCL’S OFFERINGS IN INFO-PROCESSING PRODUCTSHCL Advantage HCL Infosystemsdraws it's strength from 27 years of experience in handling the ever changing IT scenario , strong customer relationships , ability to provide the cutting edge technology at best-value-for-money and on top of it , an excellent service & support infrastructure. Today HCL is country's premier information enabling company . It offers one-stop-shop convenienc e to its diverse customers having an equally diverse set of requirements, be it a large multi-location enterprise, or a small/medium enterprise, or a small office or a home, HCLI has a product range, sales and support capability to service the needs of the customers.The last 27 years apart from knowledge and experience have also given continuity in relationship with the customers, thereby increasing the customer confidence in HCL. Our strengths can be summarized as: – Ability to understand customer's business and offer right technology – Long standing relationship with customers – Pan India support & service infrastructure – Best-vale-for-money offerings Technology Leadership HCL Infosystemsis known to be the harbinger of technology in the country. Right from our inception we have attempted to pioneer the technology introductions in the country either through our R or through partnerships with the world technology leaders. Using own R HCL has: Created own UNIX & RDBMS capability (in 80s). – developed firewalls for enterprise & personal system security. – launched our own range of enterprise storage products. – launched our own range of networking products. HCLI strive to understand the technology from the view of supporting it post installation as well. This is one of the key ingredients that go into strategic advantage. HCL Infosystemshas to its claim several technology pioneering initiatives. Some of them are: – Country's first DeskTop PC – BusyBee in 1985 – Country's first branded home PC – Beanstalk in 1995 – Country's first Pentium 4 based PC at sub 40k price point – Country's first Media Center PC MANUFACTURINGHCL's computer hardware manufacturing plant is strategicaly located in the Union territory of Pondicherry. Situated 165 kms south of Chennai on the coast of the Bay of Bengal with proximity to Chennai Air/Sea port, special policies for Industises of local Gov t, , Inland Container Depots, attractive power and labour rates – makes Pondicherry an ideal place for business. Started in 1996 – with only Unit 1 – it now has 3 Units (Unit 1,2,& 3) with a built up area of 3,23,000 sq. ft. , PMO has a monthly capacity to make 50,000 desktops and 2000 servers. The infrastructure is state of the art , one of the best & largest in India. |[pic] |[pic] |All 3 factories are ISO 9001:2000 and ISO 14001 certified. PMO was also Awarded MAIT Level 2 – by European Foundation for Quality Management in the year 2001 . HCL was also awarded ELCINA's (Electronic Component Industries Association) Quality Award for the year 2002- 2003 PMO also has Product Engg Group (PEG) and R teams constantly engaged in developing new products and solutions. Driven by a strong Manufacturing Objective â€Å"WE SHALL DELIVER DEFECT-FREE PRODUCTS, SERVICES AND SOLUTIONS TO MEET THE REQUIREMENTS OF OUR EXTERNAL AND INTERNAL CUSTOMERS, THE FIRST TIME, E VERY TIME. † All processes in the manufacturing are aligned to this guiding objective .A strong emphasis of â€Å"Quality by Process† is ensured across all processes. The products manufactured here undergo stringent tests that ensures their ruggedness & durability , which may be deployed anywhere in India and may have to face severe conditions like – heat , humidity , rough transportation & handling . Our products undergo drop tests , hot & cold temperature chamber , client-site simulation tests , reliability tests et al . Computers are shipped to locations all over India with an extensive network of professional logistic support partners. There is also a Customer satisfaction cell, in plant, to take care of problems reported from field.Customers, sales & marketing, support personnel, dealers & distributors are encouraged to visit the plant to see, for themselves, what all goes in making a quality computer system. Philosophy of Quality â€Å"We deliver defect-fr ee products, services and solutions to meet the requirements of our external and internal customers, the first time, and every time. † To exist as a market leader in a globally competitive marketplace, organizations need to adopt and implement a continuous improvement-based quality policy. One of the key elements to HCL's success is its never-ending pursuit of superior quality in all its endeavors. HCL INFOSYSTEMSbelieves in the Total Quality Management philosophy as a means for continuous improvement, total employee participation in quality improvement and customer satisfaction.Its concept of quality addresses people, processes and products. Over the last 20 years,HCL has adapted to newer and better Quality standards that helped us effectively tie Quality with Business Goals, leading to customer and employee satisfaction. QUALITY AT HCL INFOSYSTEMSLTD. The history of structured quality implementation in HCL Infosystemsbegan in the late 1980s with the focus on improving qualit y of its products by using basis QC tools and Failure Reporting and Corrective Active Systems (FRACAS). And also employed concurrent engineering practices including design reviews, and rigorous reliability tests to uncover latent design defects.In the early 90s, the focus was not merely on the quality of products but also the process quality systems. We were certified for ISO 9002 by BVQI in 1994 and re-certified in 1997 to ISO 9001-2000 (for Design & Manufacture of Personal Computers, Business Servers, Work Stations and their Associated Sub-Assemblies). In early 1995, a major quality initiative was launched across the company based on Philip B. Crosby's methodology of QIPM (Quality Improvement Process Management). This model was selected to because it considered the need and commitment by an organization to improve but more importantly, the individual's need towards better quality in his personal life.Under our Quality Education System program, we train our employees on the basic c oncepts and tools of quality. A number of improvement projects have been undertaken by employees, whereby process deficiencies and bottlenecks are identified, and Corrective Action Projects (CAPs) are undertaken. This reduces defect rates and improves cycle times in various processes, including personal quality. HCL has received MAIT's ‘Level II recognition for Business Excellence' for initiatives in the Information Technology Industry, adding another commendation to progress. MAIT's Level II recognition is based on the ‘European Foundation for Quality Management' (EFQM), for gaining quality leadership and business competitiveness.Our certifications / awards in 2003 include ISO 9001-2000 certification by BVQI for Infostructure Services (for Consultancy, Implementation, Support, Audit & Management Services for Information Technology Solutions in the domain of Networking, Security, Facilities Management and System Integration) and award of First Prize by ELCINA (Electronic Component Industries Association) for Quality, 2002-03. The ELCINA award criteria considers two aspects. (1) Enablers (Leadership & Management commitment, Resource Management, Product Realisation, Measurement Analysis & Improvement) and Results (Product Quality, Customer / Stake holder satisfaction , Business results). The tryst for continuous quality improvement is never-ending in HCL. HCL always strive to maintain high quality standards, which help us fulfill mission to provide world-class information technology solutions and services, to enable customers to serve their customers better. CUSTOMER SATISFACTIONOne of the cornerstones of strategy has been a very strong customer focus. 27 years of experience in servicing a varied range of customer requirements has given domain knowledge of customer's business. As a result of this it is able to provide exact solution to customers' needs. During these years they have been able to cement their relationship with customers and gaining the ir trust and confidence as well. Today for desktop PC, they have more than 8 lakh units installed units. HCL enjoy considerable market share in segments like Government, Banking & Finance and Education & research. SUPPORT SERVICES HCL InfosystemsService Support infrastructure is one of the widest in the country.No matter where you are, there's an HCL Service Centre near by. Products are backed by an extensive direct support infrastructure spread across 170 locations nationwide which offer 24 x7 support offering for critical sites. Channel strength is a balanced mix of retail outlets, resellers & distributors. It was strong focus on distribution network that led HCL in devoting few brands exclusively for channel. They are – Beanstalk, BusyBee, Netmanager (servers), and recently launched EzeeBee. Today distribution network helps it take a varied product range to customers in every nook & corner of the country . The product range includes DeskTop PCs, Servers, Laptops & Pocket P Cs.CONCEPTUAL FRAME WORK OF RECRUITMENT PROCESS Human resource Management classically pertains to planning; recruitment, selection, placement, induction, compensation, maintenance, development, welfare etc. of Human Resources of any organisation to enable the organization to meet its objective while also enabling the human resources to attain their individual goals. As is evident from the definition of the concept the entire theme revolves centrally around human resource and its role in enabling simultaneous satisfaction of individual and organizational goals. The immediate conclusion that follows from this is that the prime movers of the organisation are the individuals.The process of bringing employees into the folds of organisation is termed as recruitment and can be unambiguously treated as the central pillar for foundation stone of the entire concept of human resource management. It is easy to see why recruitment has accorded such a high position out of the various facets of hu man resource management. The reason is simply that unless one has human resource in the organisation whom will the human resource managers manage or whose energy will they channalise productively and usefully. Keeping this idea into mind this Projects is an attempt to study various options that are available both theoretically as well as practically for an organisation to launch itself into the task of recruitment.The entire report is divided into various sub-sections which appear in a chronology of events that are steps in the process. DEFINITION The success of and organisation largely depends upon the Team of the skilled and qualified human resources who are chosen out of number of applicants for the job. It is the primary duty of the HRD department to procure and maintain an adequate qualified working force of various personnel necessary for manning the organisation. Procurement function of personnel Department includes three major sub-functions- (A) Recruitment; (B) Selection: a nd (C) Placement on the job. Recruitment is the positive process of employment.The process of Recruitment is to identify the prospective employees, attract, encourage and stimulate them to apply for the job, Interview the eligible and select them for a particular job in the organisation. Recruitment is a process to discover the sources of manpower to meet the requirements of the staffing schedule and to employ effective measures for attracting selection of an efficient working force. ————Yoder OBJECTIVES To structure the Recruitment policy of HCL InfosystemsLimited for different categories of employees. To analyse the recruitment policy of the organisation. To compare the Recruitment policy with general policy.To provide a systematic recruitment process. SCOPE OF RECRUITMENT It extends to the whole Organisation. It covers corporate office, sites and works appointments all over India. It covers workers, Clerical Staff, Officers, Jr. Management, Middle Mana gement and Senior Management cadres. CATEGORICALLY CLASSIFICATION OF EMPLOYEES OF HCL Category IAll workmen, All Assistants (Accounts, Stores, Field), clerk, Typist, Steno-Typist, Stenographer, Computer Operator. Category IIAccountant, Store keeper, Supervisor up to the level of Officers, Designer, Jr. Engineer, P. A, Sr. P. A, EDP Programmer up to officer, Admin. / personnel / HRD officer, Inspector.CATEGORY IIISecretary, Executive Secretary, Management Trainee, Asst. Engineer, Engineer, Sr. Engineer, Sr. Programmer, Sr. Officer, Asst. Manager, Dy. Manager, Manager, Sr. Manager, Works Superintendent. CATEGORY IVAGM, DGM, GM, SR. G. M. CATEGORY VVP & above. ORGANISATION STRUCTURE OF HCL A brief introduction to Divisional / Departmental heads. CHAIRMAN AND MANAGING DIRECTOR: CMD holds to most position in the organisation. He is the owner of the Company. He guide the functional heads to smoothen their activities. It is the key position in the organisation. DIRECTOR OPERATIONS: He is t he overall incharge of P, HRD, Systems, TQM and Critical Issues.GM-PRODUCTION: He is the overall incharge of works. He is directly involved in production planning. He formulates various policies for betterment of the product. He issues guidelines to Production Department and Quality Control Department for implementation of the policies. VP-FINANCE: He is directly involved in finance matters and finance policy. He is also involved with personnel department for wages compensation, salaries and other financial benefits. AGM- PERSONNEL & ADMINISTRATION : He is the overall incharge of personnel, Administration and Industrial Relations of the group and also oversees the HRD activities. SR. MANAGER-CORPORATE HRD:HRD Department is responsible for better utilisation of manpower through Recruitment’s, Selections, Training, Development, Retention and Welfare of the group. It is involved in policy formation and its implementation. VP-MHD: He is the profit center head of the Material Hand ling Division. He is responsible for Design and Projects Execution. VP-BUSINESS DEVELOPMENT: He is the main source of Business Procurement to MHD. SR. GENERAL MANAGER He is responsible for marketing, Design, Estimation and Projects Management. RECRUITMENT PROCEDURE IN HCL Human resource is a most valuable asset in the Organisation. Profitability of the Organisation depends on its utilisation.If their utilisation is done properly Organisation will make profit otherwise it will make loss. If a good dancer appointed as a Chief Executive Officer of a Company, he may not run the business. So right man should be procured at right place in right time, otherwise their proper utilization may not be done. To procure right man at right place in right time, some information regarding job and job doer is highly essential. These information are obtained through Job analysis, job descriptions, Job Specifications. HCL procure manpower in a very scientific manner . It gets information by use of thes e important documents like Job Analysis, Job Descriptions and Job Specifications.Without these recruitment may be unsuccess. Before recruit a person all information regarding job, working conditions, duties and responsibilities of job doer, Skills experiences qualifications of an employee to do the particular job is highly essential. To obtain the pertinent information regarding job, duties, responsibilities, working conditions, skill efficiency, education and experience of the employee, HCL, gets the help of Job analysis, job description and job specifications. JOB ANALYSIS FORM OF HCL InfosystemsLtd. Job Title†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦ Date†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Code No†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦ Location †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Departmentâ⠂¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Analyst†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.Reason for the job †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ supervised.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Wage or salary range†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Relation to other jobs: promotion from†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Promotion to†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Job summary: Work performed:†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Major duties :†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Other tasks:†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚ ¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Equipment/Machines used:†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Working condition†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Skill Requirements: Education: (Grade or Year) Training : Job experience : (a)type of experience†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Length of experience†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Supervision : (a) Positions supervised†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. (b) Extent of supervision†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Job knowledge :(a) General †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ (b) Technical†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Special†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Responsibility :(a) For product and material †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. For equipment and machinery†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ For work of others†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. For safety of others†¦Ã¢â‚¬ ¦ Physical demands : physical efforts Surroundings Hazards Resourcefulness JOB SPECIFICATIONS FORM OF HCL Job Title : Drill OperatorDepartment†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Job Code †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Date†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. REQUIREMENTS 1. education : ability to read and understand production orders and to make simple calculations. Preferably high school certificate. 2. TRAINING AND EXPERIENCE: No specia l training required . Requires one month experience to learn job duties and to attain acceptable degree of proficiency. 3. PHYCIAL EFFORT: No special physical effort is required. 4.MENTAL SKILL: Requires reasoning to interpret instructions and drawings and productions orders. Must be able to concentrate when operating. 5. SUPERVISION : Routine checking and no close supervision required. Specific but no detailed instructions. 6. Responsible for own work only. Only routine responsibility for safety of others. PROCEDURE OF RECRUITMENT Following process of Recruitment has been followed in HCL . 1 REQUISITION 1) for new requirement or for replacement a manpower the given requisition format is to be filled up by Head of the Division/Department and forwarded to HRD after obtaining MD’s approval. INTERVIEW SCHEDULE Date: Venue: Position: NAME OF THE CANDIDATE |TIME |REMARKS | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Interview call letter Date —â €”———- Dear Sir, â€Å"___________________________________________________† This has reference to your application for the above mentioned position in our organisation. We are pleased to invite you for a meeting with the undersigned on†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. at†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦a. m. /p. m. please confirm this appointment. We have enclosed a blank personal Data Form.Please fill this in and bring with you along with your educational and experience certificates / testimonials in original for the meeting. No TA/DA shall be admissible for attending this interview. You will be reimbursed to and for train fare by 1st / 2nd class for attending this interview. We take this opportunity to thank for the interest you have shown in joining our organisation